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Telephone:
07984 427545
17 Hey Street, Nelson, Lancashire, BB9 9XH

Customer reviews of Cool Motors Ltd

At Cool Motors Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Write a review

Cool Motors Ltd

Cool Motors Ltd
5
4.6

All 34 customer reviews


  • 5

    A positive experience

    By Jonathan S on 15 March 2026 | Purchase not verified

    Cool Motors are very prompt with communication and personable in conversation.They were happy to check details on the vehicle I was interested in prior to purchase and issues were promptly sorted out.The after sales service has also been in the same manner. A refreshingly straight forward, no nonsense approach where the dealer seems to care about the service they provide.


  • 5

    Fantastic dealership

    By Paul D on 02 February 2026 | Purchase not verified

    This dealership were fantastic through the whole process. Integrity is first class Cost of mini bus was very reasonable and they took off some £ as we are a non profit. And handed it over with a full MOT and a service to ensure it was smooth.And finally they cleaned the vehicle for us. We were extremely pleased by the conduct of the process and the staff. They were very amicable, steadfast and a credit to their profession.


  • 5

    Great After Sales Service

    By Anonymous on 08 November 2025 | Purchase not verified

    I bought a 4 x 4 Ford Ranger from Cool Motors in July this year. What makes the difference with these guys is the aftercare they have provided. Top Notch.


  • 5

    Waste of a drive,

    By Anonymous on 05 November 2025 | Purchase not verified

    Drove all way up to view a ford ranger blue one, got there the body work is shambolic, scratches every where, front passenger mud sheild hanging off, drivers side door seal all split, dront report bonnet kit glued on and coming off, they put on first to view will buy well clearly not, definitely not worth the drive looked at orange while I was there and grey one all with scratches and bad body work, they buffed the back out of it trying to had the bad body work, definitely not worth the money they have them up for,

    Reply from Cool Motors Ltd on 06/11/25

    Dear Anonymous We’re sorry to hear that you were unhappy with the condition of the vehicle you viewed. However, as clearly shown in the detailed photos and description provided prior to your visit, the bodywork reflects what is expected for a used vehicle of its age and mileage. All our vehicles are advertised transparently, and any visible marks or scratches are displayed in the listing images. We make sure customers are fully aware of what to expect before viewing, to avoid any misunderstanding. It’s unfortunate that your visit seemed to have been more about pointing out flaws already shown and described, rather than genuinely assessing the vehicle for purchase. We take pride in offering honest, competitively priced used cars, and we’re always open about their condition. We wish you the best of luck finding a vehicle that meets your expectations.


  • 5

    Fantastic seller!

    By Megan H on 26 October 2025 | Purchase not verified

    Absolutely fantastic customer service. Honest seller. Fast responses. Couldn’t have wished for anything more. 10/10!


  • 5

    Happy to have our money back!

    By Anonymous on 23 October 2025 | Purchase not verified

    I wouldn't say completely avoid this clear but dont take everything as gospel we bought a vauxhall insingnia which is currently listed back up for sale with this dealer he told us the headlight was just the sensor. We took it to our local garage who said it should not have passed its last MOT with needed a full headlight replacement would have cost over £600 we told the dealer this and good enough he said he would fix it but after a week the car been there and been told the wrong part had been orded twice we was with in our 30days an got a full refund. If you our buying a car from here then are really nice just be careful.


  • 5

    1st class service

    By Alan T on 14 October 2025 | Purchase not verified

    An excellent experience from first contact to the delivery, 1st class service and well informed, would recommend


  • 5

    By Anonymous on 01 September 2025 | Purchase not verified

    My experience was very good to be honest rahail was a very honest guy and I would happily buy another van in the future from him


  • 5

    Wonderful experience

    By Anonymous on 30 July 2025 | Purchase not verified

    Fabulous experience from start to finish.Would definitely recommend buying from them.


  • 5

    By Bev S on 15 July 2025 | Purchase not verified

    Smooth profesional from start to delivery. Would recomend to anybody. Great guy.